Inetum

Digital impact, but faster, easier and for the good of all

Inetum is a European leader in digital services, with a presence in 19 countries and a dense local network. Our ambition is to be a company that’s not just great at what we do but also one that our customers and employees love. We partner with top software providers like SAP, Salesforce, ServiceNow and Microsoft to help our clients transform and innovate, including adopting cutting-edge technologies like GenAI. By working closely with major software providers, we're able to meet the diverse challenges of digital transformation with the flexibility and proximity that our clients need. Our approach combines local expertise with global resources, offering competitive pricing through a balanced mix of onshore and offshore support. Beyond business, we're committed to making a positive impact on the world, supporting sustainability and raising our ESG standards. We’re proud of the culture we've built – one that values speed, simplicity and impact, making Inetum a place where people love to work. At Inetum, we are here to transform potential into performance - helping clients to innovate, accelerate, and elevate.

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Inetum Way
In a fast-evolving technological landscape, our mission is to empower customers by delivering user-friendly technology that enhances their success and employee satisfaction.
Inetum – transforming potential into performance in UK, Ireland, India and Growing Markets
Inetum, a European leader in digital services, enhances its global impact and client value by combining sector expertise and innovative solutions through the Unifii brand, targeting opportunities in the UK, Ireland, India, and beyond for accelerated digital transformation.
Let’s Connect UK&I Podcast
This article features an in-depth interview hosted by Jack Williamson with Inetum's leadership team, including CEO Jacques Pommeraud, COO Nathalie Pousin, and Chief People Officer Bruno Da Sola, discussing the company's strategy, ambition, growth, transformation, and cultural principles.

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The Flowdown
We are thrilled to bring you Inetum’s brand new podcast series, bringing together ServiceNow senior leaders, product experts and clients as we tackle Service Operations in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions and experiences from people in the know.
Generative AI – Embracing the future with Generative AI | Inetum
Generative AI (GenAI) is a transformative technology that utilizes machine learning, particularly Generative Adversarial Networks (GANs), to automate complex tasks and produce human-like content across various media forms.

Articles / Case Studies / Videos

Finding the North Star in HR transformation journey: Key outcomes from Inetum webinar
In light of rapid technological advancements, HR leaders recognize the inadequacy of current systems for meeting evolving business needs, emphasizing the importance of a human-centric approach and a clear vision to successfully transform HR practices aimed at enhancing employee experience and operational efficiency. Here's what experts say.
Outcome-focused HR Transformation – Making sure real world value is delivered for organizations and employees
The webinar will explore how organizations can achieve significant efficiency and employee satisfaction through effective digital transformation by leveraging innovative tools and partnerships with tech leaders like SAP, ServiceNow, and Microsoft.
Happy workforce – happy business: How to streamline HRSD in seven months with Inetum
Facing challenges in HR service delivery and overwhelmed managers, Manchester Airport Group partnered with Inetum to implement a streamlined HR case management process, resulting in improved onboarding and efficiency within seven months.
The FlowDown Episode 1: Service Operations – What can AI and Automation do for me?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations. They also talk about the challenges that organizations face in implementing service operations.
The FlowDown Episode 2: What is Service Operations and why should I care?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations and about the challenges that organizations face in implementing service operations.
The FlowDown Episode 3: Behind the Outages – Frontline Strategies for Surviving Global Disruptions
Episode Three focuses on "Behind the Outages: Frontline Strategies for Surviving Global Disruptions?" and the role of Service Operations, where our host and Inetum's own Managing Consultant, Jack Williamson, is joined by ServiceNow's Senior Technical Solutions Consultant, Dominic Colson as well as Inetum's own (ex-clientside) Managing Consultant, Michael Morgan-Lee (MML); to break it down and to share bite-size nuggets of wisdom from all sides.
The FlowDown Episode 4: Value Over Volume – Using SPM to Ensure the Right Work Gets Done
Episode Four focuses on "Value Over Volume: Using SPM to Ensure the Right Work Gets Done" and the role of Service Operations, where our host and Inetum's own Managing Consultant, Jack Williamson, is joined by ServiceNow's EMEA Practice Lead, Rick Ward as well as Inetum's own (ex-clientside) ServiceNow SPM Architect, Phil Bool; to break it down and to share bite-size nuggets of wisdom from all sides.
A simplified Service Operations experience from Inetum
Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.
Moving to the cloud? Here are three things you need to consider before you do
Oracle ERP Cloud technology is a powerful tool that’s ideal for reinforcing your financial and accounting systems. Remember the factors you need to consider when deciding on what ERP technology to invest in and your business could see improvements in record time.
Enhancing your ServiceNow capabilities with Service Operations
Creating a seamless flow between your business operations is what you need to be looking for when considering which technology to use to accompany your digital transformation and, with the correct research, your decision could revolutionize how your processes work.
Enhancing your ServiceNow platform with Inetum
ServiceNow technology is powerful and versatile. While the tech can be complex for those unfamiliar with the software, there are service providers that can further enhance the technology that ServiceNow offers.
ESG management simplified: How ServiceNow gets the job done
The ESG framework isn’t just about portraying a rosy image of your organization, it is also the compass to guide you through the ever-changing business landscape and steer your ship in the right direction. Learn how Inetum can help with your ServiceNow ESG Management starting from the basics.
ServiceNow meets generative AI: The dynamic duo for your ITSM evolution
Read the article by Inetum to learn how ServiceNow has taken the plunge to infuse its top-notch ITSM product suite with cutting-edge Generative AI technology, to help customers get further cost-savings and productivity enhancements.
Unlocking Full Potential of Your ServiceNow Platform
Learn how to unlock the full potential of your ServiceNow platform, decode your platform issues, and simplify the process.
eBook – Making your workload setup a breeze with modernized management apps
Unifii has launched a Workload Management App designed to streamline business operations by replacing inefficient manual processes and legacy systems like spreadsheets and shared mailboxes with a tailored digital solution that enhances productivity, communication, and governance.
Knowledge 2024 from a Inetum perspective: improved coherency and improved update times
ERP Today picked the brain of Inetum’s sales and commercial director, Myles Molloy, and enquired about the announcements that he was most excited about from ServiceNow’s annual flagship user conference.
How Inetum’s platform management can get you more with less cost
Read the article by Inetum to learn how they can help keep your platform in good hands and focus on growing your business.
Streamlined support for industry compliance in the cloud
Which of Inetum’s offerings work well with ServiceNow cloud to bolster the food and beverage industry specifically?
Behind the outages: frontline strategies for surviving global disruptions
In ‘The Flowdown’, Inetum and ServiceNow came together to discuss the challenges organizations face during IT disruptions.
Maximizing the value of Service Ops: What is it and why should you care?
Inetum, a leader in ServiceNow solutions, talks Service Ops in their latest podcast series, ‘The FlowDown.'
Value over volume: using SPM to ensure the right work gets done
Inetum's podcast 'The Flowdown' discusses the importance of ServiceNow's Strategic Portfolio Management (SPM) in helping organizations prioritize projects that align with strategic objectives, emphasizing the need for data trust and continuous evaluation to ensure investments deliver real value.
In conversation with Unifii, one of the few independent Elite partners
It’s day one and you are in front of a new prospect – how do you articulate the ServiceNow proposition?
Inetum rebrands Unifii to strengthen global ServiceNow capabilities
Inetum rebrands Unifii to align its digital services globally. Learn how this strategic change enhances Inetum's ServiceNow expertise.

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Inetum

Digital impact, but faster, easier and for the good of all

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